{"id":4316,"date":"2025-06-24T09:59:56","date_gmt":"2025-06-24T07:59:56","guid":{"rendered":"https:\/\/www.hewego.es\/the-patient-turns-to-google-or-ai\/"},"modified":"2025-09-12T10:00:36","modified_gmt":"2025-09-12T08:00:36","slug":"the-patient-turns-to-google-or-ai","status":"publish","type":"post","link":"https:\/\/www.hewego.es\/en\/the-patient-turns-to-google-or-ai\/","title":{"rendered":"The Patient Turns to Google or AI"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Services&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||5px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|auto|28px|auto||&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;140px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.hewego.es\/wp-content\/uploads\/preguntar.jpg&#8221; alt=&#8221;cookies-privacy&#8221; title_text=&#8221;ask&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; border_radii=&#8221;on|30px|30px|30px|30px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px|||140px|false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_color_all=&#8221;#063765&#8243; border_width_top=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Urbanist||||||||&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_2_font=&#8221;Work Sans|700|||||||&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.2em&#8221; max_width=&#8221;620px&#8221; custom_margin=&#8221;|||-80px|false|false&#8221; custom_margin_tablet=&#8221;|||0px|false|false&#8221; custom_margin_phone=&#8221;|||0px|false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height_tablet=&#8221;1.4em&#8221; header_2_line_height_phone=&#8221;1.3em&#8221; header_2_line_height_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>The patient turns to Google or AI. The hospital should respond first.<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Urbanist|300|||||||&#8221; text_font_size=&#8221;16px&#8221; header_2_font=&#8221;Work Sans|600|||||||&#8221; custom_margin=&#8221;20px||||false|false&#8221; custom_padding=&#8221;26px|||9px||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<p><\/p>\n<p>When someone receives a diagnosis, they often don\u2019t call the hospital. They don\u2019t wait for their next appointment.<\/p>\n<p><\/p>\n<p>What usually happens is that they pick up their phone and type into Google or directly into ChatGPT:<\/p>\n<p><\/p>\n<p>\u201cIs high cholesterol serious?\u201d<br \/>\u201cWhat can I eat if I have diabetes?\u201d<br \/>\u201cWhat are the side effects of this medication?\u201d<\/p>\n<p><\/p>\n<p>And that\u2019s where another path begins. A path that doesn\u2019t always inform: sometimes it misinforms, confuses, or fuels fear.<br \/>Because neither Google nor AI knows this person.<br \/>They don\u2019t know if they\u2019ve just left a consultation or are caring for a family member.<br \/>They don\u2019t know their medical history, their level of understanding, or their emotional state.<\/p>\n<p><\/p>\n<p><strong>They just respond.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Services&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;140px||||false|false&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.hewego.es\/wp-content\/uploads\/desbordar.jpg&#8221; alt=&#8221;health-areas&#8221; title_text=&#8221;overflow&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; border_radii=&#8221;on|30px|30px|30px|30px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px|||140px|false|false&#8221; custom_padding_tablet=&#8221;|||0px|false|false&#8221; custom_padding_phone=&#8221;|||0px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; border_color_all=&#8221;#063765&#8243; border_width_top=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Urbanist||||||||&#8221; header_font=&#8221;Urbanist||||||||&#8221; header_2_font=&#8221;Work Sans|700|||||||&#8221; header_2_font_size=&#8221;48px&#8221; header_2_line_height=&#8221;1.2em&#8221; max_width=&#8221;620px&#8221; custom_margin=&#8221;|||-80px|false|false&#8221; custom_margin_tablet=&#8221;|||0px|false|false&#8221; custom_margin_phone=&#8221;|||0px|false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; animation_style=&#8221;zoom&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;32px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height_tablet=&#8221;1.4em&#8221; header_2_line_height_phone=&#8221;1.3em&#8221; header_2_line_height_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Information without context doesn\u2019t always help<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Urbanist|300|||||||&#8221; text_font_size=&#8221;16px&#8221; header_2_font=&#8221;Work Sans|600|||||||&#8221; custom_margin=&#8221;20px||25px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>At HEWEGO, we believe the hospital (the health center, the professional) should play an active role in that conversation.<br \/>Not to compete with AI, but to guide with expertise, with reliable content, and adapted to each stage of the patient journey.<\/p>\n<p><\/p>\n<p>That\u2019s why we design personalized digital therapeutic education pathways:<\/p>\n<p><\/p>\n<p>&#8211; Delivered through everyday channels like WhatsApp.<br \/>&#8211; Adapted to each profile, diagnosis, or stage.<br \/>&#8211; Informing without overwhelming, resolving without judging.<br \/>&#8211; Respecting the time of both the professional\u2026 and the patient.<\/p>\n<p><\/p>\n<p>We\u2019re not talking about prescribing content like handing out PDFs.<br \/>We\u2019re talking about accompanying from the voice of your center, with messages designed to activate, relieve, connect, and guide.<\/p>\n<p><\/p>\n<p>Because if the patient is going to look for information anyway, it makes sense for them to find it first at their hospital.<\/p>\n<p><\/p>\n<p>And to ensure they\u2019re not alone when they need it most.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The patient turns to Google or AI. The hospital should respond first.&nbsp;When someone receives a diagnosis, they often don\u2019t call the hospital. They don\u2019t wait for their next appointment.What usually happens is that they pick up their phone and type into Google or directly into ChatGPT:\u201cIs high cholesterol serious?\u201d\u201cWhat can I eat if I have [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-4316","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Patient Turns to Google or AI - HEWEGO - Skills for Health<\/title>\n<meta name=\"description\" content=\"When someone receives a diagnosis, they often don\u2019t call the hospital. 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